The other thing to bear in mind is that the client knows their industry. This is why it’s important to engage with them and get them to divulge as much info as possible: that way, it arms you/your team with best possible info to make the best of whatever project you’re on.

I know that sounds obvious – I don’t want to sound like I’m teaching you to suck eggs!
.-= George – Planet Anarky´s last blog ..Consent required for cookies in Europe: WTF. =-.

However, even when they do have experience, surely you still have to have the confidence in what you think is the right way forward? Maybe thats a better situation for getting an outside perspective in? What do you think?

Maybe if we refer them to templates etc; they’ll come running back?

- the points on sending articles (and thus educating the client) – is a very valid one. But the line is thin between being accomodating and making a bad decision for the wrong reasons.
.-= Paul Anthony´s last blog ..5 creative linkbait campaigns from around the web =-.

However, it’s important to remember that clients *can* have design experience – even if they’re currently in the role of Head of Somethingorother in a large corporate giant. I’ve worked both client-side (currently) and agency-side, and having the best of both worlds means I’ve got a lot of experience from both sides of the fence.

The moral of the story : ‘know your client’. There’s nothing worse than proclaiming to know more than the other person…and then finding out they ran a successful web design agency for 9 years in a former life.
.-= George – Planet Anarky´s last blog ..Google’s Privacy Dashboard, and what it means to you =-.